Towards Enhancing Service Delivery in Higher Education Institutions via Knowledge Management Technologies and Blended E-Learning

Olalere A. Abass, Oluremi A. Arowolo, Ebenezer N. Igwe
52 19

Abstract


Higher education, as a service sector, offers various programs to develop the students which can add value to the society. People, knowledge and technology play vital roles in attaining high service delivery in higher education institutions (HEIs). Knowledge sharing (KS), which is an arm of knowledge management (KM), is a key factor in HEIs requires full usage of technology to disseminate knowledge from teaching and researches through e-learning. However, technology challenges are prevalent in Africa. Hence, this paper illustrates how e-learning system can be used to enhance KM in HEIs in Africa and provide the benefits of both. Characteristics of KM and e-learning system have been highlighted. The paper shows relationship among different types of KM, e-learning and blended e-learning (BEL). It has been enumerated that there is a meeting point between KM, e-learning and BEL towards enhanced service delivery in HEIs in Africa in the era of open distance learning for towards achieving mass education. Hence, African governments should step up their efforts in funding technology-enhanced training in HEIs and necessary policies to promote effective and efficient quality services in DL education using KM and BEL.

Keywords


Technology, E-learning, Blended e-learning, Knowledge sharing, Higher education

Full Text:

PDF

References


Abass, O. A., Arowolo, O. A., & Igwe, E. N. (2021). Towards enhancing service delivery in higher education institutions via knowledge management technologies and blended e-learning. International Journal on Studies in Education (IJonSE), 3(1), 10-21.




DOI: https://doi.org/10.46328/ijonse.25

Refbacks

  • There are currently no refbacks.


Copyright (c) 2020 International Journal on Studies in Education

Creative Commons License
This work is licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License.

 
Creative Commons License
 
This work is licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License.
 

International Society for Technology, Education and Science

The IJonSE is affiliated with the International Society for Technology, Education, and Science (ISTES).